Payment & Shipping at Noema

The ordering process is simple:

1. Browse: Select your desired teas and add them to the cart.
2. Checkout: Go to checkout, enter your delivery address, and choose the payment option.
3. Confirmation: After completion, you will receive an order confirmation and a shipping notification with a tracking number.

Choose the payment method that is most convenient for you. We offer the following options:

• Credit card
• PayPal
• Instant bank transfer
• Klarna
• Apple Pay
• Google Pay

All payments are processed securely and encrypted to protect your data.

Shipping costs vary depending on the destination and order value:

• Austria: 2.99 €
• Germany: 3.99 €
• Free shipping: On orders over €79 within Austria and Germany.
• Other countries: Shipping on request.

• Austria: approx. 1-2 working days
• Germany: approx. 1-3 working days
• International deliveries: Depending on the destination country and possible customs delays.

"After shipping, you will receive a shipping confirmation via email with a tracking number. You can track the delivery at any time with it."

If you are not satisfied with your order, you can return the goods within 14 days of receipt.

This is how the return works:

1. Contact us: Send us an email at support@yournoema.com with your order number.
2. Packing: Make sure that the goods are securely packaged.
3. Shipping: Ideally use insured shipping with tracking.
4. Refund: After inspecting the goods, we will refund the purchase amount within 14 working days.

"If your order arrives damaged, please send us a photo of the damaged package at support@yournoema.com so that we can find a solution."

As soon as we receive and inspect the goods, the refund will be processed within 14 business days via the originally selected payment method.